Service and Support Contracts Add Value

Read More
All Posts

Service and Support Contracts Add Value

With so many purchase options available for security and surveillance equipment solutions, service and support considerations may sometimes take a back seat to price, features and product quality. However, for mission-critical applications such as key control and asset management, service and support of the equipment needs to be a top priority. Protecting the investment, along with the safety and security of people and assets, starts with good service and support.

Service contracts cover a variety of offerings but at a minimum the following three topics should be included for optimum support of a key control and asset management system.

Fast Service – If or when there is a problem, no one wants to hear a vendor’s voice mail recording saying how much your business is appreciated and that a representative will call back promptly. Assistance needs to be live and it needs to be easy – and there shouldn’t be a limit on the number of times a user can request assistance. If new parts are required, the policy should state how soon they can be shipped and at what charge. Ideally, next day shipping and no charge parts replacement should be covered.

Software Upgrades – New software functionality is continually developed for key control systems to better enable management to track key usage practices and benefit from time-saving features. Automatic, no-cost upgrades for functions such as customized and scheduled reports, automatic email notifications and advanced key reservations that are included in the service package add value to the system and offer a practical and worry-free approach to keeping the system current and efficient.

No Hidden Charges – When purchasing an optional service or maintenance contract, be sure that the calculation includes all costs up front. For instance, if a site visit is needed is the cost of travel to and from indicated? Is product training included in the sale price or is it only available as a purchased add-on? How many visits are included in a maintenance contract? Contract language should clearly spell out what is included, price and billing frequency.

The importance of making sure that an organization’s key control and management solution is up and running at all times makes service and support vital components of that solution.

What's next? It’s clear why service and support are a critical component to any key tracking system. Learn more about key control systems by filling out a quick contact form or using our key cabinet configurator tool.


Tim Purpura
Tim Purpura
VP Global Sales & Marketing

Related Posts

How to Improve School Safety with Emergency Key Control

Today’s K12 schools have to be prepared for anything and everything – especially an emergency. With both natural disaster and active shooter events on the rise, it is critical for schools to implement comprehensive emergency preparedness plans that prioritize the safety and well-being of those inside. These plans most often consist of lockdown, evacuation, and shelter-in-place drills with approximately 98% of public school students actively drilled on lockdown procedures.

5 Benefits of Key Control For Small Municipalities and Medium Size Cities

Securing smart cities with smart locks might be the next big thing – but what about securing small and mid-sized municipalities and cities that still rely on traditional locks and keys? With so much talk about the use of keyless entry, it seems as though the reliance on physical keys that persists throughout all municipalities has been largely overlooked.

Enforcing Zero Trust Security at Hotels Using Key Control

Hotels play host to priceless experiences: family vacations, million-dollar views, and once-in-a-lifetime adventures. But as every hotel executive knows, it is the assets inside that are even more valuable: people, property, and sense of safety. Protecting hotel assets therefore requires an iron-clad approach to security, also known as zero trust. With the help of key control solutions, hotels can easily begin implementing zero trust security policies that start working on day one.